At Artificial Language Intelligence (ALI) Co., Ltd., we offer text summarization and chatbot solutions through deep learning based natural language processing technology. As our main product, abstractive text summarization solution provides important and concise information to the users from long texts for an easy understanding of the content. Our solution is implemented by using the state-of-the-art deep learning techniques to generate new and abstract sentences. It summarizes the content of an entire input document. Creating an abstractive summary provides a natural way to understand the given document compared to the traditional extraction based summarization that retrieves some important sentences from the input document. Similarly, our chat-bot solution using deep learning techniques, generate responses through contextual understanding.
Understanding the context allows our chat-bot to generate appropriate dialogue responses considering the conversations and dialogue history.
– The goal of the aforementioned products is mainly to provide a solution to call center services, where
① the counselors can reduce their workload,
② customers can get faster service,
③ executive members can design better service or solution with the summarizing report from customers’ complains, and also
④ the companies can save on labor costs.
We are also preparing an app service for individual customers where it can automatically summarize the conversation history for the users for easier and better understanding, which generates an automatic meeting minute.